Shipping policy

For Domestic (US) Shipping

Shipping Rates & Policies 

We strive to ship as fast as possible. We do not ship on weekends or holidays. Your order will ship the same day provided you place the order before 9:00 AM MST.

Domestic US Shipping Rates & Policies

Free Shipping is de-activated when a sale is going on.

Orders composed entirely of standard 5 oz bottles ship at a flat rate of $9.00 and free at $70 or more. (not including package deals or clearance items) 

Orders containing larger bottles (over 5 oz) or mixed bottle sizes ship at a flat rate of $11.00 and free at $80 or more. (not including package deals or clearance items)

Standard free shipping is delivered via USPS Ground Advantage (3 to 8 business days), though alternative carriers may be used at our discretion.

Package deals do not qualify for free shipping regardless of the order total.

Free shipping cannot be combined with percentage-off discount codes; applying a promo code will revert shipping to standard rates.

Expedited & Alternative Shipping

USPS Priority Mail (2 to 3 business days) is available at a flat rate of $17.00.

USPS Express Mail rates calculate by package weight at checkout.

UPS rates calculate by package weight at checkout.

UPS cannot deliver to PO Boxes or APO, FPO, and DPO military addresses.

Seasonal Ordering

Order early during high-volume holiday seasons to avoid carrier delivery delays.

Note: You will receive an order confirmation email once your purchase has been placed and a separate shipping confirmation with tracking details once your order ships. During high-volume periods (e.g., product launches, holidays, promotions), processing times may be slightly longer.

For Undeliverable Packages

This applies to both domestic and international shipping. We use the shipping address you provided on your order. If a package is undeliverable due to an error in the address provided, it is sent back to us by the carrier.

If you still want to receive your package, you must update your address information via email to us at cs@hottimesauces.com or, if you have an account with us, you can log in and change your information. When we receive the package, you will be sent an invoice to pay for the shipment again. Once a shipment has been delivered to a destination, the label becomes null and void. Therefore, you must pay for the shipping again, and the payment for the first shipping label is not refundable.

For International Shipping (Canada)

International shipping is done on a package/item weight basis. Shipping is done via USPS and is available in First Class International or Priority International. UPS is also an option.

Depending on the time of the year and the method of shipping you choose, it will take up to 2 weeks for the package to get to you.

Customs, Duties, & Taxes: Please note that international orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the recipient and are not included in our shipping rates.

Shipping Liabilities & Delays

While Hot Time Sauces cannot be held liable for in-transit delays, incorrect delivery addresses, or lost/stolen packages, we want you to get your sauce! If your package goes missing, please contact the carrier directly to file a claim. We will gladly provide any tracking documentation or assistance needed to help you resolve the issue with the carrier.